ALCOHOL SERVICE POLICY
It is the company’s policy that no minor or intoxicated person shall be served alcoholic beverages. Employees who willfully violate this policy will be terminated immediately. Any employee who negligently serves a minor or an intoxicated person will be counseled on proper service technique and will be terminated on the second violation of this policy.
Employees must card anyone ordering an alcoholic beverage who does not appear to be well over the age of 27. When attempting to illegally purchase alcohol, minors usually exhibit behavior that should be easily identifiable by the astute server or seller. As with anyone who is attempting a dishonest act, minors may appear anxious or nervous; stutter, stammer or confuse their words; avoid eye contact with the seller; or, appear overly or inappropriately friendly, confident, boisterous or outgoing.
When serving alcohol to our customers, you should take reasonable precautions. Taking steps to prevent alcohol abuse in our establishment can help protect the public from harm, and keep you from being named in a liquor liability suit.
As an alcohol server, you should know the laws and regulations concerning the serving and consumption of alcohol within licensed premises. Serving under-aged and intoxicated persons is unlawful and can have criminal penalties. Furthermore if an intoxicated person, after leaving our establishment, should be involved in an accident the injured parties may file a lawsuit against you.
Follow some simple guidelines when serving alcohol and prevent this from happening to you. Serve one drink at a time; never bring two or three drinks at once to a single person.
One method for safe alcohol service follows the same basic sequence of a traffic signal. The levels of intoxication are organized into the red, yellow and green colors.
GREEN = GO. Everything seems normal. It is OK for this customer to drink at a safe pace.
YELLOW = CAUTION. The customer is showing signs that the alcohol is beginning to affect them.
RED = STOP. The customer is obviously intoxicated and no alcohol should be served.
If you observe a customer reaching the YELLOW level, you need to take steps so they don’t reach the RED level. The following are some steps you may take when a customer is in the YELLOW zone.
Despite all your good efforts, a customer may become intoxicated and should not be served additional alcohol. When a customer reaches the RED level, every effort should be made to stop alcohol service. Here are some suggestions to use when "cutting off" a customer.